logo RIDVAY.COM

Ridvay Privacy Policy

Last Updated: December 22, 2025

This Privacy Policy describes how ridvay.com, owned and operated by Ridvay SIA ("we," "us," or "our"), a limited liability company registered in Latvia, EU, collects, uses, discloses, and protects your information when you visit our website, https://www.ridvay.com (the "Site"), use our mobile application, or use our services (the "Services").

1. Information We Collect

We collect information that you provide directly to us and information that we automatically collect when you use the Site and Services.

Information You Provide:

  • Account Information: When you create an account with Ridvay, we collect personal information such as your name, email address, and password.
  • Profile Information: You must provide a display name for your profile. This display name will be publicly visible when you create and share prompts in our Prompt Library. We require a display name (not your email address) to protect your privacy and maintain a professional community environment.
  • Contact Information: We collect contact information, such as your phone number, when you choose to provide it.
  • Payment Information: If you purchase any Services, we collect payment information, such as your credit card details, through Stripe, a secure third-party payment processor. We do not store your payment information.
  • Content You Submit: We collect content that you submit to the Site and Services, including:
    • Chat conversations and messages with AI assistants
    • Prompts you create for the Prompt Library
    • Files, images, videos, and documents you upload
    • Projects and discussions you create
    • Search queries and interactions
  • Photos and Images (Mobile App): If you use our mobile application, you may choose to:
    • Take photos using your device camera to share with the AI assistant for analysis
    • Select images from your photo library to share with the AI assistant
    • Save AI-generated images to your device photo library
    Important: We do NOT collect, extract, analyze, store, or process any face data, facial recognition data, facial biometric information, or facial features from photos you upload. Photos are used solely for general AI visual analysis (e.g., describing image content, reading text from documents, identifying objects or scenes). No facial recognition, facial detection, facial feature mapping, or biometric data extraction occurs. We treat faces in photos the same as any other visual element (like objects, buildings, or landscapes) for descriptive purposes only.
  • Sharing Preferences: When you share chat conversations, prompts, or projects, we collect information about your sharing settings, including whether content is public or shared with specific users via email invitations.

Automatically Collected Information:

  • Usage Data: We collect data about how you interact with the Site and Services, such as the pages you visit, the features you use, chat sessions, AI models selected, and the time spent on the Site.
  • Device Information: We collect information about your device, such as your IP address, operating system, browser type, and unique device identifiers.
  • Location Information: We may collect your location information if you enable location services on your device.
  • Analytics Data: We use analytics tools to understand how users interact with our Services and improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Improve Our Services: We use your information to provide you with the Services, including AI chat functionality, prompt library, file processing, and other features. We also use your data to personalize your experience and develop new features.
  • To Process AI Interactions: Your chat messages and content may be processed by third-party AI providers (including Google Vertex AI, OpenAI, Anthropic, Groq, xAI, and Mistral) to generate responses, depending on which AI model you select. Additionally, we host private AI models on our own infrastructure where your data never leaves our servers. We do not share your conversations with any third parties for training purposes, marketing, or any other use beyond generating your requested AI responses. We only work with AI providers that respect user privacy and do not use your data for model training without explicit opt-in.
  • To Enable Sharing and Collaboration: When you share chat conversations, prompts, or projects, we use your sharing preferences to control access and enable collaboration with invited users.
  • To Communicate with You: We use your information to communicate with you about your account, the Services, important updates, and respond to your inquiries.
  • To Process Payments: We use your payment information, collected through Stripe, to process payments for Services you purchase and manage subscriptions.
  • To Protect Our Services and Users: We use your information to detect and prevent fraud, unauthorized access, abuse, and other harmful activities.
  • To Analyze and Improve Our Services: We use analytics data to understand how users interact with the Site and Services and to improve our offerings. We only use privacy-respecting analytics tools that do not track individual users across the web.
  • To Conduct Marketing and Advertising: We may use your information to send you marketing and advertising communications that we believe are relevant to you. You can opt out of these communications at any time.
  • To Manage Affiliate Program: If you participate in our affiliate program, we use your information to track referrals and process commission payments.

3. Sharing Your Information

Privacy First Approach: We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share your information in the limited circumstances described below, and only with providers that respect user privacy.

  • Public Content: When you create public prompts in our Prompt Library or mark chat conversations as public, your display name and the content you create will be visible to all users of the platform. Please do not use your email address as your display name to protect your privacy.
  • Shared Conversations and Projects: When you share chat conversations, projects, or discussions with specific users:
    • You can invite users via email to view or collaborate on your content
    • Invited users with "view" permission can read shared content
    • Invited users with "collaborate" permission can add messages and make changes
    • You can revoke access at any time through sharing settings
    • Shared content remains private to invited users unless marked as public
  • AI Service Providers: Depending on which AI model you select, your chat messages may be processed by third-party AI providers to generate responses:
    • Self-Hosted Models: We host private AI models on our own infrastructure. When you use these models, your data never leaves our servers and is not shared with any third parties.
    • Privacy-Respecting Third-Party Providers: For certain AI models, we use carefully selected third-party providers (including Google Vertex AI, OpenAI, Anthropic, Groq, xAI, Mistral, Together AI, Lambda Labs, and others) that do not collect, store, or use your data for any purpose beyond generating your requested AI responses. We only partner with providers that:
      • Do not use your conversations for model training without explicit consent
      • Do not retain your data beyond what is necessary to generate responses
      • Do not share your information with third parties for marketing or other purposes
      • Maintain strong privacy and security standards
    • Major Provider Privacy Policies: You can review the privacy policies of our major AI providers:
    • Important: Regardless of which AI provider is used, your conversations are never shared for marketing, training, or any purpose other than generating your requested AI responses.
  • Essential Service Providers: We share limited information with trusted service providers who perform services on our behalf and are contractually obligated to protect your data:
    • Stripe for secure payment processing (we do not store your payment information)
    • Google Cloud Platform for hosting and infrastructure
    • Email service providers for transactional emails (account verification, password reset, etc.)
    We carefully select only providers that respect user privacy and do not use your information for their own purposes.
  • Affiliate Partners: If you were referred to Ridvay through an affiliate link, we share limited information (referral success, commission amounts) with the referring affiliate partner.
  • Legal Requirements: We may disclose your information if required by law or regulation, or to comply with a legal process, court order, or government request.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of Ridvay, our users, or others, including to detect and prevent fraud or security issues.
  • Business Transfers: If Ridvay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security and Storage Location

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Stripe handles all payment processing with its own robust security measures. However, no website or online service is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Storage and International Transfers

Physical Data Location: Your data is primarily stored and processed in the following locations:

  • Primary Infrastructure: Our services are hosted on Google Cloud Platform with data centers primarily located in the United States (us-central1). This includes:
    • User account information and authentication data
    • User profile data and subscription information
    • Chat conversations and interaction history
    • Generated images and media files
    • Application analytics and usage data
  • Content Delivery: Generated images and media files may be distributed through content delivery networks (CDNs) with global presence for optimal performance.
  • AI Processing: When you use AI features, your data may be temporarily processed by our AI service providers, which may operate in various geographic locations including the United States and other regions. However, AI providers do not permanently store your data and only process it to generate your requested responses.

International Data Transfers and GDPR Compliance

For Users in the European Economic Area (EEA), United Kingdom, and Switzerland:

  • Data Transfer Mechanism: When you use our Services from the EEA, UK, or Switzerland, your personal data will be transferred to and processed in the United States. We rely on appropriate safeguards for these international data transfers, including:
    • Google Cloud Platform's compliance with the EU-U.S. Data Privacy Framework and standard contractual clauses
    • Contractual commitments with our service providers to protect your data in accordance with GDPR standards
  • Adequacy of Protection: Our infrastructure provider (Google Cloud Platform) implements technical and organizational measures to ensure an adequate level of protection for your personal data equivalent to that provided within the EEA, including:
    • Encryption of data in transit and at rest
    • Access controls and authentication mechanisms
    • Data breach notification procedures
    • Compliance with GDPR data protection principles
  • Your Rights: As an EEA, UK, or Swiss resident, you retain all rights under GDPR and applicable data protection laws, including the rights described in Section 5 of this Privacy Policy.

For more information about our infrastructure provider's data protection measures:

5. Your Rights

You have certain rights regarding your information, including the right to:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You can request that we delete your personal information.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Portability: You can request that we provide you with a copy of your personal information in a portable format.
  • Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your activity on the Site. You can manage your cookie preferences through your browser settings.

7. AI-Generated Content and Limitation of Liability

IMPORTANT DISCLAIMER: Our Services utilize artificial intelligence to generate responses, images, and other content. You acknowledge and agree to the following:

  • No Warranty of Accuracy: AI-generated content may contain errors, inaccuracies, hallucinations, or misleading information. We make no representations or warranties regarding the accuracy, reliability, completeness, or currentness of any AI-generated content. You should independently verify all AI-generated information before relying on it.
  • Not Professional Advice: AI-generated content does NOT constitute professional advice of any kind, including but not limited to:
    • Medical, health, or wellness advice
    • Legal advice or legal opinions
    • Financial, investment, or tax advice
    • Professional consulting or expert recommendations
    Always consult qualified professionals for important decisions affecting your health, legal rights, finances, or other critical matters.
  • User Responsibility for Decisions: You are solely responsible for any decisions, actions, or outcomes resulting from your use of AI-generated content. We are NOT liable for:
    • Decisions made based on AI-generated responses or recommendations
    • Financial losses resulting from AI-generated advice or information
    • Health consequences from following AI-generated health or wellness information
    • Legal consequences from relying on AI-generated legal information
    • Any damages, losses, or injuries resulting from your use of the Services
  • Content Moderation: While we implement safety measures and content filtering, AI may occasionally generate inappropriate, offensive, or harmful content. We are not responsible for such content, and users should report any problematic outputs.
  • Third-Party AI Models: We use various third-party AI models and providers. We are not responsible for the performance, accuracy, biases, or limitations of these third-party models.

Template Submission & Content Guidelines

When you create and submit templates to our platform (including image generation templates, prompts, and other creative content), please be aware of the following important guidelines and limitations:

  • AI-Generated Content Ownership: You do not own or have copyright over content generated by others using your prompts or templates. AI-generated images, text, and other outputs created by users of your templates are not subject to traditional copyright protection in most jurisdictions. When you publish a template, you are sharing the prompt/instructions, not claiming ownership of what others create with it.
  • Public Availability: When you submit a public template, your prompt will be publicly available for others to use. Please do not include any personal, sensitive, or proprietary information in your prompts.
  • Copyright Restrictions: Copyrighted content cannot be published as prompts or templates. Do not submit content that infringes on the intellectual property rights of others, including copyrighted images, text, or other protected materials.
  • Parental Supervision Required: This application requires parental supervision for minors. Parents and guardians are responsible for monitoring their children's use of the Services.
  • Content Moderation: We reserve the right to review, modify, or remove any submitted templates or content that violates our Terms of Service, this Privacy Policy, or applicable laws.

Creative Credits & Template Usage:

  • How Credits Work: When you use a template to generate images or other content, you consume creative credits from your account. Credits are deducted regardless of whether you are satisfied with the generated output, as computational resources are used for each generation request.
  • Template Variability: AI generation is inherently variable and probabilistic. Using the same template multiple times may produce different results. Example images shown in templates are representative samples and do not guarantee identical or similar outputs.
  • No Guaranteed Results: Templates are provided "as-is" without any guarantee that generated content will match your expectations, the template description, or the example images. AI models may interpret prompts differently, and results can vary based on numerous factors including model version, settings, and random variation.
  • Template Quality Concerns: If you believe a template does not produce results consistent with its description or example images:
    • You can report the template through our platform, and we will review it for accuracy and compliance with our guidelines
    • We may update, modify, or remove templates that are misleading or do not function as described
    • However, we cannot provide refunds or credit reimbursements for templates that produce unsatisfactory results, as credits are consumed during the generation process
    • We encourage users to start with small tests before committing significant credits to any template
  • User Responsibility: Users are responsible for reviewing templates and understanding that AI generation is not deterministic. We recommend testing templates with minimal credits before large-scale usage.
  • Template Creator Accountability: Template creators should provide accurate descriptions and representative example images. Deliberately misleading templates may result in removal and potential account restrictions.

8. Children's Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. As noted above, parental supervision is required for minors using our Services.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

10. Contact Us

If you have any questions about this Privacy Policy, please contact Ridvay SIA at legal@ridvay.com.

11. Stripe's Privacy Policy

You can find more information about Stripe's privacy practices at: https://stripe.com/privacy.