Ridvay Privacy Policy

Last Updated: October 9, 2026

This Privacy Policy describes how ridvay.com, owned and operated by Ridvay SIA ("we," "us," or "our"), a limited liability company registered in Latvia, EU, collects, uses, discloses, and protects your information when you visit our website, https://www.ridvay.com (the "Site"), use our mobile application, or use our services (the "Services"). If you use Ridvay inside ChatGPT or Claude, Sections 12 and 13 explain what information is involved there.

1. Information We Collect

We collect information that you provide directly to us and information that we automatically collect when you use the Site and Services.

Information You Provide:

• Account Information: When you create an account with Ridvay, we collect personal information such as your name, email address, and password.
• Profile Information: You must provide a display name for your profile. This display name will be publicly visible when you create and share prompts in our Prompt Library. We require a display name (not your email address) to protect your privacy and maintain a professional community environment.
• Contact Information: We collect contact information, such as your phone number, when you choose to provide it.
• Payment Information: If you purchase any Services, we collect payment information, such as your credit card details, through Stripe, a secure third-party payment processor. We do not store your payment information.
• Content You Submit: We collect content that you submit to the Site and Services, including:
  • Chat conversations and messages with AI assistants
  • Prompts you create for the Prompt Library
  • Files, images, videos, and documents you upload
  • Projects and discussions you create
  • Search queries and interactions
• Mobile App Study Content: If you use our mobile application's study features, we collect:
  • Tutor conversations and messages you exchange with AI tutors
  • Essays, notes, flashcards, and quiz answers you create or submit
  • Photos and images you upload for problem solving
  • Course topics, study plans, and learning progress data
  • Voice conversations conducted through the live voice tutoring feature
  This content is sent to our servers and routed to third-party AI providers to generate personalised tutoring, flashcards, quizzes, essay feedback, and problem solutions. See Section 3 for details on which providers receive this data and how it is protected.
• Photos and Images (Mobile App): If you use our mobile application, you may choose to:
  • Take photos using your device camera to share with the AI assistant for analysis
  • Select images from your photo library to share with the AI assistant
  • Save AI-generated images to your device photo library
  Important: We do NOT collect, extract, analyze, store, or process any face data, facial recognition data, facial biometric information, or facial features from photos you upload. Photos are used solely for general AI visual analysis (e.g., describing image content, reading text from documents, identifying objects or scenes). No facial recognition, facial detection, facial feature mapping, or biometric data extraction occurs. We treat faces in photos the same as any other visual element (like objects, buildings, or landscapes) for descriptive purposes only.
• Sharing Preferences: When you share chat conversations, prompts, or projects, we collect information about your sharing settings, including whether content is public or shared with specific users via email invitations.
• AI Image Generator: When you use the AI Image Generator (the “Image Studio” on web and mobile), the text prompts you write and any images you provide for editing are sent to our third-party image AI providers (such as Fal AI and Replicate) to produce or modify images. The images you generate are stored in your account so they appear in your gallery and history, and you can download or delete them. Generating or editing an image consumes creative credits from your account.

Automatically Collected Information:

• Usage Data: We collect data about how you interact with the Site and Services, such as the pages you visit, the features you use, chat sessions, AI models selected, and the time spent on the Site.
• Device Information: We collect information about your device, such as your IP address, operating system, browser type, and unique device identifiers.
• Location Information: We may collect your location information if you enable location services on your device.
• Analytics Data: We use analytics tools to understand how users interact with our Services and improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Our Services: We use your information to provide you with the Services, including AI chat functionality, prompt library, file processing, and other features. We also use your data to personalize your experience and develop new features.
• To Process AI Interactions: When you use an AI feature, the content it needs — your prompts, chat messages, study content, designs, and the pictures and files you upload for it — is processed by third-party AI providers to produce what you asked for. Which provider depends on the feature and on the AI model you choose or that is chosen for you; they include OpenAI, Google, OpenRouter (which passes requests on to the company that runs the chosen model, such as Anthropic), Mistral AI, DeepInfra, fal.ai and Replicate. Section 3 lists each provider, what it receives and what its published terms say about keeping data and using it to train AI models. We do not sell your content to AI providers or share it with them for their marketing.
• To Enable Sharing and Collaboration: When you share chat conversations, prompts, or projects, we use your sharing preferences to control access and enable collaboration with invited users.
• To Communicate with You: We use your information to communicate with you about your account, the Services, important updates, and respond to your inquiries.
• To Process Payments: We use your payment information, collected through Stripe, to process payments for Services you purchase and manage subscriptions.
• To Protect Our Services and Users: We use your information to detect and prevent fraud, unauthorized access, abuse, and other harmful activities.
• To Analyze and Improve Our Services: We use analytics data to understand how users interact with the Site and Services and to improve our offerings. For this we use Google Analytics (including Firebase Analytics), which receives your Ridvay account ID when you are signed in, in the mobile app your email address, and some text you type or name, such as a prompt you typed on our homepage. To measure whether our advertising leads to sign-ups and purchases, we use Google Ads. These tools use cookies or similar identifiers; Section 3 (“Analytics, Advertising and App Services”) describes what Google receives and Section 6 explains your cookie choices.
• Improving Our AI Models: We may use the design prompts you write and the designs generated from them to train, fine-tune and evaluate the AI models behind Ridvay's design features. We never do this with designs created or changed through Ridvay in ChatGPT or through the Ridvay connector for Claude (mcp.ridvay.com/claude/mcp) (see Sections 12 and 13). Designs made through Ridvay's general MCP server (mcp.ridvay.com/mcp), including from Claude, are not part of this exception.
• To Improve Our Integrations and Developer Tools: Content and usage data from Ridvay integrations and developer tools (such as the Ridvay MCP — including prompts and generated designs) may be used to improve Ridvay's products, services, and AI features. This does not apply to designs created or changed through Ridvay in ChatGPT or through the Ridvay connector for Claude (mcp.ridvay.com/claude/mcp): we never use them to train, fine-tune or evaluate Ridvay's AI models (see Sections 12 and 13). It does apply to Ridvay's general MCP server at mcp.ridvay.com/mcp, including when Claude connects to it.
• To Conduct Marketing and Advertising: We send you marketing emails, such as product news, tips and offers, only if you have agreed to receive them: by ticking the optional box when you sign up on ridvay.com, or by turning on marketing emails in your account settings. The box is never ticked for you. We keep a record of your choice and when you made it. You can withdraw your consent at any time in your account settings or with the unsubscribe link in any marketing email. Emails about your account and the Services, such as sign-in, security, billing and service notices, are not marketing and are sent regardless.
• To Manage Affiliate Program: If you participate in our affiliate program, we use your information to track referrals and process commission payments.

Legal Bases for Processing (EEA, UK and Switzerland): We process your personal data to perform our contract with you when we provide the Services you sign up for and use; on the basis of our legitimate interests to keep the Services secure, prevent fraud and abuse, and run analytics to understand and improve how the Services are used; with your consent where we ask for it, for example for non-essential cookies or marketing emails, which you can withdraw at any time; and to comply with our legal obligations, for example to keep records the law requires us to keep, such as tax and accounting records.

3. Sharing Your Information

Privacy First Approach: We do not sell or rent your personal information. We share it only in the circumstances described below.

• Public Content: When you create public prompts in our Prompt Library or mark chat conversations as public, your display name and the content you create will be visible to all users of the platform. Please do not use your email address as your display name to protect your privacy.
• Shared Conversations and Projects: When you share chat conversations, projects, or discussions with specific users:
  • You can invite users via email to view or collaborate on your content
  • Invited users with "view" permission can read shared content
  • Invited users with "collaborate" permission can add messages and make changes
  • You can revoke access at any time through sharing settings
  • Shared content remains private to invited users unless marked as public
• AI Service Providers: Ridvay's AI features — creating and editing designs, chat, study tools, and image and video generation — are run by the third-party AI providers listed below. When you use one of these features, we send the provider that runs it the content the feature needs, so that it can process it for us.
  • What Data Is Sent: Depending on the feature:
    • your prompts, chat messages and instructions;
    • for designs: the content of the design you are creating or editing (its text, its layout and descriptions of its pictures) and the pictures you upload or add to it, including a picture you ask us to turn into an editable design;
    • for chat and study features: your conversation, your study material and the files and pictures you attach;
    • for the chat's Google tools, if you connect a Google account: the emails, calendar events, Drive files and tasks the chat reads or creates for you;
    • for code security scans: the code in the repositories you connect;
    • for image and video features: your prompt and the pictures you generate from or edit;
    • for any other AI feature: the content you give it, such as your brand details.
    Your account information (name, email, password) is never sent to AI providers. Anything you put into a prompt, a design or an upload yourself, such as a name, a phone number or a photo of a person, is sent as part of that content.
  • AI providers we use:
    • OpenAI — GPT models in chat, and a backup model when a design cannot be created with our main model. OpenAI says that data sent to its API is not used to train its models unless the customer opts in, and that it keeps abuse-monitoring logs for up to 30 days. developers.openai.com/api/docs/guides/your-data
    • Google (Gemini API) — Gemini models for designs, chat, web search and research answers, and the security scans of code in repositories you connect. We pay for our use of the Gemini API; for paid use, Google's Gemini API terms say Google does not use prompts, files or responses to improve its products. ai.google.dev/gemini-api/terms
    • Google Cloud — Cloud Vision reads the text in a picture you turn into an editable design; Text-to-Speech reads flashcards aloud; Vertex AI turns the study material and documents you add to a notebook or knowledge base, and the questions you ask about them, into embeddings (a numeric index) so that the relevant passages can be found; and the Custom Search API runs the web searches the chat makes on our website, receiving the search words. Google says it does not use content sent to Cloud Vision to train or improve its Vision features (docs.cloud.google.com/vision/docs/data-usage) and does not log the text or audio of Text-to-Speech requests (docs.cloud.google.com/text-to-speech/docs/data-logging), and Google Cloud's terms say Google won't use data sent to Vertex AI to train or fine-tune any AI models without our permission or instruction (docs.cloud.google.com/gemini-enterprise-agent-platform/resources/zero-data-retention).
    • OpenRouter — passes requests on to the company that runs the AI model in use: for most models in chat, and for some of the AI that creates and edits designs. That company is the one that made the model (for example Anthropic, Google, OpenAI, xAI, DeepSeek, Alibaba (Qwen) or Meta) or another company that hosts it. OpenRouter's privacy policy says it does not use inputs or outputs to train models. The company that runs the model handles the request under its own terms; these differ, and some companies may keep the data or use it to improve their models. openrouter.ai/privacy
    • Mistral AI — Mistral models in chat, under Mistral's API terms. legal.mistral.ai/terms
    • DeepInfra — runs some open models in chat, such as Qwen, DeepSeek, Llama, Kimi and gpt-oss models. DeepInfra says it does not store the inputs or outputs of requests and does not use them to train models. docs.deepinfra.com/account/data-privacy
    • fal.ai — generates the pictures in designs and in the Image Studio, and edits pictures: removing backgrounds, erasing objects, extending, upscaling and splitting a picture into layers. fal processes this content under its API terms. fal.ai/privacy
    • Replicate — some image models in the Image Studio and our video generation models. Replicate says the inputs, outputs and logs of API predictions are deleted after one hour by default. replicate.com/docs/topics/predictions/data-retention
    • Pexels — not an AI provider: when a design needs a photo, we may search Pexels' free photo library instead of generating one. Pexels receives only a few search words describing the photo (for example “pyramids at sunset”), never your account details or your pictures.
  • Mobile App: AI features in our mobile app work the same way as on the website: using one sends the content it needs to the providers listed above. Where the app shows its AI Data Usage screen, that screen is a short summary; this section is the full description.
  • Important: We do not sell your data to AI providers or share it with them for their marketing. How long a provider keeps the data, and whether it may use it to train AI models, is governed by that provider's terms, summarised above. How Ridvay itself may use content to improve its own products and AI features is described in Section 2; designs created or changed through Ridvay in ChatGPT or through the Ridvay connector for Claude (mcp.ridvay.com/claude/mcp) are never used to train, fine-tune or evaluate Ridvay's AI models (see Sections 12 and 13).
• Essential Service Providers: We share limited information with trusted service providers who perform services on our behalf and are contractually obligated to protect your data:
  • Stripe for secure payment processing (we do not store your payment information)
  • Google Cloud Platform for hosting and infrastructure
  • Redis Cloud (Redis Ltd.), hosted on Google Cloud in the United States, for usage, credit and analytics counters and to recognise repeated pictures
  • Email service providers for transactional emails (account verification, password reset, etc.)
  • Amazon Web Services (Amazon SES) for sending email
• Analytics, Advertising and App Services: We also share limited information with these companies:
  • Google (Google Analytics, including Firebase Analytics, and Google Ads) receives information about how you use the Site and the app: the pages and features you use, including the address of each page you open, which can contain the text of a prompt you typed on our homepage; events such as signing up, opening or generating a design, and purchasing; the text of the buttons and links you click, which can include names you gave your own content, such as a project name; error messages from the Site; in the mobile app, your Prompt Library searches and the names of courses you create; your device and browser details; your IP address; and, when you are signed in, your Ridvay account ID and, in the mobile app, your email address. We use it to understand how the Services are used and to measure whether our advertising leads to sign-ups and purchases. On our website, unless you decline in our cookie banner, or you are in the European Economic Area, the United Kingdom or Switzerland and have not accepted, Google may also use this information under its own terms, including to personalise ads. A copy of our Google Analytics data is exported to our Google Cloud project.
  • TermsFeed provides our cookie banner. Its script is loaded from termsfeed.com, which therefore receives your IP address and browser details; your cookie choices are stored in a cookie on your device.
  • Apple, Google and RevenueCat: purchases in the Ridvay mobile app are made through Apple's App Store or Google Play, which handle your payment, and are recorded through RevenueCat, which receives your Ridvay account ID and your purchase and subscription details so that we know which plan you have.
  • Mobile app services: Firebase Crashlytics (Google) receives crash reports from the app together with your Ridvay account ID; when you allow notifications, the app registers your device with Expo's push-notification service, which receives your device's push token; and the app downloads its updates from Expo's servers.
  See Section 6 for your cookie choices.
• Services You Connect: When you ask a feature to post or write to an account you connected, such as TikTok, GitHub or Azure DevOps, that service receives the content you asked it to post or write.
• Affiliate Partners: If you were referred to Ridvay through an affiliate link, we share limited information (referral success, commission amounts) with the referring affiliate partner.
• Legal Requirements: We may disclose your information if required by law or regulation, or to comply with a legal process, court order, or government request.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Ridvay, our users, or others, including to detect and prevent fraud or security issues.
• Business Transfers: If Ridvay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Your Rights

You have certain rights regarding your information, including the right to:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You can delete your account yourself at any time. If you pay for Ridvay through the App Store or Google Play, turn off the subscription's auto-renewal first, because we cannot cancel it for you. Deleting your account permanently deletes your designs, chats, uploaded and generated files, API keys and settings from our live systems straight away. Some records are kept after that; the summary at the top of this policy lists the main ones under “Data Retention”. You can also ask us to delete your personal information. Delete your account
• Restriction: You can request that we restrict the processing of your personal information.
• Portability: You can request that we provide you with a copy of your personal information in a portable format.
• Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time.

7. AI-Generated Content and Limitation of Liability

IMPORTANT DISCLAIMER: Our Services utilize artificial intelligence to generate responses, images, and other content. You acknowledge and agree to the following:

• No Warranty of Accuracy: AI-generated content may contain errors, inaccuracies, hallucinations, or misleading information. We make no representations or warranties regarding the accuracy, reliability, completeness, or currentness of any AI-generated content. You should independently verify all AI-generated information before relying on it.
• Not Professional Advice: AI-generated content does NOT constitute professional advice of any kind, including but not limited to:
  • Medical, health, or wellness advice
  • Legal advice or legal opinions
  • Financial, investment, or tax advice
  • Professional consulting or expert recommendations
  Always consult qualified professionals for important decisions affecting your health, legal rights, finances, or other critical matters.
• User Responsibility for Decisions: You are solely responsible for any decisions, actions, or outcomes resulting from your use of AI-generated content. We are NOT liable for:
  • Decisions made based on AI-generated responses or recommendations
  • Financial losses resulting from AI-generated advice or information
  • Health consequences from following AI-generated health or wellness information
  • Legal consequences from relying on AI-generated legal information
  • Any damages, losses, or injuries resulting from your use of the Services
• Content Moderation: While we implement safety measures and content filtering, AI may occasionally generate inappropriate, offensive, or harmful content. We are not responsible for such content, and users should report any problematic outputs.
• Third-Party AI Models: We use various third-party AI models and providers. We are not responsible for the performance, accuracy, biases, or limitations of these third-party models.

Template Submission & Content Guidelines

When you create and submit templates to our platform (including image generation templates, prompts, and other creative content), please be aware of the following important guidelines and limitations:

• AI-Generated Content Ownership: You do not own or have copyright over content generated by others using your prompts or templates. AI-generated images, text, and other outputs created by users of your templates are not subject to traditional copyright protection in most jurisdictions. When you publish a template, you are sharing the prompt/instructions, not claiming ownership of what others create with it.
• Public Availability: When you submit a public template, your prompt will be publicly available for others to use. Please do not include any personal, sensitive, or proprietary information in your prompts.
• Copyright Restrictions: Copyrighted content cannot be published as prompts or templates. Do not submit content that infringes on the intellectual property rights of others, including copyrighted images, text, or other protected materials.
• Parental Supervision Required: This application requires parental supervision for minors. Parents and guardians are responsible for monitoring their children's use of the Services.
• Content Moderation: We reserve the right to review, modify, or remove any submitted templates or content that violates our Terms of Service, this Privacy Policy, or applicable laws.

Creative Credits & Template Usage:

• How Credits Work: When you use a template to generate images or other content, you consume creative credits from your account. Credits are deducted regardless of whether you are satisfied with the generated output, as computational resources are used for each generation request.
• Template Variability: AI generation is inherently variable and probabilistic. Using the same template multiple times may produce different results. Example images shown in templates are representative samples and do not guarantee identical or similar outputs.
• No Guaranteed Results: Templates are provided "as-is" without any guarantee that generated content will match your expectations, the template description, or the example images. AI models may interpret prompts differently, and results can vary based on numerous factors including model version, settings, and random variation.
• Template Quality Concerns: If you believe a template does not produce results consistent with its description or example images:
  • You can report the template through our platform, and we will review it for accuracy and compliance with our guidelines
  • We may update, modify, or remove templates that are misleading or do not function as described
  • However, we cannot provide refunds or credit reimbursements for templates that produce unsatisfactory results, as credits are consumed during the generation process
  • We encourage users to start with small tests before committing significant credits to any template
• User Responsibility: Users are responsible for reviewing templates and understanding that AI generation is not deterministic. We recommend testing templates with minimal credits before large-scale usage.
• Template Creator Accountability: Template creators should provide accurate descriptions and representative example images. Deliberately misleading templates may result in removal and potential account restrictions.

8. Children's Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. As noted above, parental supervision is required for minors using our Services.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

10. Contact Us

If you have any questions about this Privacy Policy, please contact Ridvay SIA at legal@ridvay.com.

11. Stripe's Privacy Policy

You can find more information about Stripe's privacy practices at: https://stripe.com/privacy.